Student Critical Incident ProcedureThe Student Critical Incident Procedure outlines what needs to be done to manage and respond appropriately to serious incidents involving our students.

Critical incidents can include:

  • Drug or alcohol abuse
  • Death of a student
  • Missing student
  • Attempted suicide or threat
  • Student arrested or detained
  • Natural disaster located away from UNSW
  • Mental health episode requiring hospitalisation
  • Serious injury or health problem which prevents the student continuing or completing their course
  • Sexual assault, domestic violence and sexual harassment
  • Assault, including violence, robbery, severe verbal or psychological aggression
  • Other serious events

How do I report a critical incident?

Contact Campus Security Services on their emergency line 9385 6666. They will formally log the incident and notify the Director, Student Life and Learning, and the Manager, Security Services. It is the responsibility of these UNSW staff to assess whether the circumstances should warrant any further immediate action.

If you are unsure whether the circumstances fall under the Student Critical Incident Procedure contact Campus Security 9385 6000 for their advice.

The full procedure can be accessed at this link (.pdf).

All-Student Broadcast Email Procedure

Requests for broadcast emails to students should be sent to the Director, Student Hub ( The Director, Student Hub appraises each request, including:

  • Inspecting the content of the email
  • Identifying other channels of communication to maximise effectiveness
  • Scheduling the date of distribution, ensuring there are not too many at any one time